Refund policy

Refund and Replacement Policy

Last updated: October 23, 2026

No routine returns or change-of-mind refunds
Because we cannot verify storage, handling, or chain of custody after delivery, we do not accept routine returns or exchanges, including unopened products, for changes of mind or customer ordering errors. This restriction does not exclude remedies for incorrect, missing, damaged, defective, or nonconforming goods, canceled unfulfilled orders, or remedies required by law.

Damaged, incorrect, or incomplete orders
Inspect your order promptly. For visible delivery damage, incorrect items, or missing quantities, contact sales@rejuvenationhealthlab.com within seven calendar days of delivery with your order number, a description, and available photographs of the item, shipping label, and exterior and interior packaging. Report other suspected defects or specification discrepancies promptly after discovery. This seven-day request helps investigation and does not eliminate rights that cannot legally be waived.

Retain the product and packaging while we review your claim. Do not use compromised material, send products back, or dispose of them until we provide safe instructions. We will replace substantiated delivery-damaged or incorrect items at no additional cost. If a replacement is unavailable, we will arrange an appropriate refund. We will address missing, defective, or nonconforming goods as appropriate to the issue and applicable law. We will not substitute a materially different product without your approval. Damage caused after delivery by improper storage or handling is not covered as delivery damage.

Lost or missing shipments
Contact sales@rejuvenationhealthlab.com if tracking is stalled or a delivery cannot be located. We will review tracking and assist with the carrier investigation. You do not need to finish a carrier claim before contacting us. A delivered scan is evidence we review, not an automatic denial. We will resolve substantiated loss in transit or failure to deliver through replacement or refund as appropriate and required by law. Incorrect addresses supplied by the buyer, theft after confirmed delivery, and other disputed circumstances are assessed on their facts and applicable law.

Cancellations and changes
We accept cancellation requests received before fulfillment. Email sales@rejuvenationhealthlab.com as soon as possible with your order number. We will confirm the cancellation and refund the canceled unfulfilled merchandise and applicable charges. Once an order is fulfilled, cancellation may no longer be possible. Order changes depend on fulfillment status and availability. These restrictions do not override cancellation or refund rights required by law.

Refunds
Approved refunds are initiated promptly to the original payment method where available, within applicable legal deadlines. Your financial institution may take additional time to post the credit. If the original method is unavailable, we will arrange a lawful alternative. We will not require store credit instead of a monetary refund where a refund is due. The amount refunded includes applicable tax and shipping amounts as appropriate to the issue and required by law.

Shipping area and customer rights
We ship only to the contiguous lower 48 U.S. states. Nothing in this policy limits rights or remedies that cannot legally be excluded. If shipment is delayed beyond the promised timeframe, we will provide any required delay notice and cancellation/refund option.

Contact
Crume Regenerative Health DBA The Rejuvenation Health Lab
7525 Paragon Road, PO Box 750413, Dayton, Ohio 45475
Order issues: sales@rejuvenationhealthlab.com
General questions: info@rejuvenationhealthlab.com

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Refund policy

Refund and Replacement Policy