Privacy policy

PRIVACY POLICY — THE REJUVENATION HEALTH LAB
Last updated: October 23, 2026

Who we are
Crume Regenerative Health DBA The Rejuvenation Health Lab ("we," "us," or "our") operates rejuvenationhealthlab.com. This policy explains how we collect, use, and disclose personal information when you visit our store, create an account, place an order, request product documentation, or contact us.

Contact: info@rejuvenationhealthlab.com
Mail: 7525 Paragon Road, PO Box 750413, Dayton, Ohio 45475, United States

Information we collect
Depending on your interaction with our store, we and our service providers collect:
- Contact and delivery information, including name, email, telephone number, billing address, and shipping address.
- Account information and preferences used to establish and maintain your customer account. Authentication is handled through the account services provided for our Shopify store.
- Order and transaction information, including products viewed or purchased, cart activity, payment status, shipment details, cancellations, customer-service records, and any purchase acknowledgments you submit.
- Payment information processed by payment providers. The information available to us depends on the payment method and provider; it can include payment status, transaction identifiers, and limited payment-method details. Do not send full card or bank-account numbers through email or our contact form.
- Information you provide in messages, contact forms, COA requests, and other communications.
- Device and usage information, including IP address, browser and operating system, approximate location derived from technical information, referring pages, and interactions with our website. Cookies, pixels, and similar technologies can collect this information.

We obtain information directly from you, automatically through your use of the store, and from Shopify, payment providers, and other providers supporting our operations.

How we use information
We use personal information to operate customer accounts; process payments and orders; provide shipping, cancellations, and order support; respond to inquiries and documentation requests; administer discounts and website features; monitor inventory and business operations; prevent fraud and misuse; maintain security; comply with legal obligations; and resolve disputes.

We also use information for website analytics, service improvement, personalization, and advertising measurement and targeting through the tools described below, subject to applicable choices and consent requirements. Where we send promotional communications, we do so subject to applicable consent requirements and opt-out rights. You can unsubscribe from promotional emails using the link in the message. Order and service messages may continue after a marketing opt-out.

Shopify and Shopify Network Intelligence
Shopify hosts our store and processes information to provide and support the store, checkout, accounts, and related services. We have Shopify Network Intelligence enabled. This allows Shopify to use information about interactions with our store together with information from interactions with Shopify and other merchants to improve services, ad targeting, and personalization. Shopify describes its own processing and the rights available for that processing in its Consumer Privacy Policy and Privacy Portal:
https://www.shopify.com/legal/privacy/consumers
https://privacy.shopify.com/en

Service providers and connected tools
We disclose relevant information to providers supporting hosting, payments, order processing, shipping, customer communications, discounts, forms, automation, analytics, security, and related store functions. These providers receive information according to their role and the integrations enabled in our store.

Our installed tools include Shopify Messaging, Forms, Flow, Search & Discovery, Translate & Adapt, Qikify Volume Discount, NotifyMe by Webkrafterz, RHL Inventory Sync, and Shopify ChatGPT MCP App. Installation alone does not mean every tool receives every category of information listed above. NotifyMe supports store-event notifications to the store owner. Qikify supports discount and shopping features and has permission to access customer contact and device information. Our custom RHL Inventory Sync app supports inventory operations; the permissions reviewed did not list customer access.

Our customer-event integrations also include Google & YouTube, with Shopify's Optimized data-access setting. This integration supports analytics and advertising-related functions when access is permitted under its settings and applicable privacy choices. Google's privacy information is available at:
https://policies.google.com/privacy

Qikify privacy information: https://qikify.com/pages/privacy-policy/
NotifyMe privacy information: https://webkrafterz.com/notifyme-privacy-policy/

Other disclosures
We may disclose information when required by law or valid legal process, to investigate fraud or misuse, to establish or defend legal claims, or in connection with a merger, acquisition, financing, reorganization, or sale of the business, subject to applicable safeguards. We may also disclose information at your direction or with your consent.

Cookies and privacy choices
Cookies and similar technologies support essential store functions and can also support analytics, personalization, and advertising. You can manage browser cookie settings; blocking essential cookies may affect store functionality. Where available or required, use our cookie and data-sharing controls to manage nonessential processing.

Visit Your Privacy Choices at https://rejuvenationhealthlab.com/pages/data-sharing-opt-out to record a browser-specific opt-out of sale or sharing for cross-context behavioral advertising. Repeat your choice on other browsers or devices; clearing cookies may remove it. This control does not automatically change every separate analytics or advertising preference. For an account-level request, a targeted-advertising opt-out, or another privacy request, email info@rejuvenationhealthlab.com with the subject Privacy opt-out. Include the email address associated with your account or order, if applicable. We will use information supplied for the request to process and verify the request as appropriate. Do not send identity documents or payment details by email.

Some advertising-related disclosures may constitute a "sale," "sharing," or processing for targeted advertising under certain state privacy laws. Where applicable, you can request to opt out. We honor applicable opt-out preference signals, including Global Privacy Control, as required by law. A browser/device signal may need to be applied separately on other browsers or devices. Shopify's controls do not necessarily govern data already held independently by other providers; their notices explain additional choices.

Your rights
Depending on your residence and the laws applicable to our business, you may have rights to access, correct, delete, or obtain a copy of personal information, or to opt out of certain processing. Contact info@rejuvenationhealthlab.com to make a request or appeal a decision where an appeal right applies. We may verify identity and authority before acting, request information reasonably necessary for verification, and retain information where legally permitted or required. Authorized agents may submit requests subject to applicable verification requirements. We will respond within applicable legal deadlines and will not unlawfully discriminate against you for exercising rights.

Retention and security
We retain information as reasonably necessary for the purposes described here, including account administration, fulfillment, accounting, legal obligations, fraud prevention, and dispute resolution. Retention varies by record type and applicable obligations. Closing an account does not necessarily require immediate deletion of all transaction records. We use safeguards appropriate to the information and processing; no system can guarantee absolute security. Do not include medical histories, identification documents, or other unnecessary sensitive information in ordinary messages or product-documentation requests.

Adults-only service
Our purchasing service is for people at least 18 and the age of majority where they reside. We do not knowingly collect personal information from children for this service. If you believe a child has provided information, contact us so we can investigate and take appropriate action.

Processing locations and third-party sites
Shopify, application providers, and other service providers may process information in the United States and other countries. We use applicable safeguards where required for cross-border processing. Links to third-party websites are subject to those sites' privacy notices.

Changes
We may update this policy as our practices or legal obligations change. We will post the revised policy with a new date and provide additional notice or obtain consent where required.